Work

Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-009-0148-y

Authors: Beth Davis-Sramek, Cornelia Droge, John T. Mentzer, Matthew B. Myers

Institutions: University of Louisville, Michigan State University, University of Tennessee at Knoxville

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2025754362

FWCI: 19.5

Cites: 62

Cited by: 221

Related to: 10