Work

Predicting Personal Loyalty to a Service Worker

Year: 2002

Type: article

Study design: Observational Study

Source: Australasian Marketing Journal (AMJ)

DOI: 10.1016/s1441-3582(02)70141-9

Authors: Liliana L. Bove, Lester W. Johnson

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2026519633

FWCI: 3.705

Cites: 32

Cited by: 28

Related to: 10