Work

Consumer Responses to Service Failure

Year: 2014

Type: article

Study design: Observational Study

Source: Cornell Hospitality Quarterly

DOI: 10.1177/1938965514535246

Authors: Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks

Institutions: Hong Kong Polytechnic University, Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2027622258

FWCI: 8.064

Cites: 86

Cited by: 21

Related to: 10