Work

Managing perceptions of waiting times in service queues

Year: 1996

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239610149957

Authors: Peter Jones, Emma Peppiatt

Institution: University of Brighton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2031574906

FWCI: 4.001

Cites: 9

Cited by: 133

Related to: 10