Work

Enhancing the customer contact model

Year: 1990

Type: article

Source: Journal of Operations Management

DOI: 10.1016/0272-6963(90)90162-7

Author: Tigineh Mersha

Institution: University of Baltimore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2031830754

FWCI:

Cites: 23

Cited by: 91

Related to: 10