Work

Complaint letters and commitment theory: An empirical approach in mail-order selling

Year: 2002

Type: article

Study design: Observational Study

Source: Journal of Targeting Measurement and Analysis for Marketing

DOI: 10.1057/palgrave.jt.5740066

Authors: Dominique Crié, Richard Ladwein

Institution: Université de Lille

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W2031833992

FWCI: 0.741

Cites: 21

Cited by: 20

Related to: 10