Work

The Effects of Unconsciousness and Emotional Labor on Service Quality: A Case of Flight Attendants

Year: 2010

Type: conference-paper

Study design: Observational Study

Source: International Conference on Service Sciences

DOI: 10.1109/icss.2010.83

Authors: Yongyu Chen, Xiucheng Fan, Tingting Zhao

Institutions: Nankai University, Fudan University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

Funder: National Natural Science Foundation of China

OpenAlex ID: W2031989376

FWCI:

Cites: 10

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Related to: 10