Satisfying Customer Expectations: The Effect on Conflict and Repurchase Intentions in Industrial Marketing Channels
Year: 1989
Type: article
DOI: 10.1007/bf02726352
Authors: J. Joseph Cronin, Michael H. Morris
Institutions: Florida State University, University of Central Florida
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2032646895