Work

The physical environment as a driver of customers' service experiences at restaurants

Year: 2012

Type: article

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/17566691211232864

Authors: Ute Walter, Bo Edvardsson

Institutions: Örebro University, Karlstad University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2032990434

FWCI: 3.24

Cites: 58

Cited by: 28

Related to: 10