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Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model

Year: 2011

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/13555851111143277

Authors: Mu‐Chen Chen, Kuo‐Chien Chang, Chia‐Lin Hsu, I‐Ching Yang

Institutions: National Yang Ming Chiao Tung University, Chihlee Institute of Technology, National Taiwan University of Science and Technology, National Taipei University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2033136195

FWCI: 6.44

Cites: 81

Cited by: 97

Related to: 10