Work

Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce

Year: 1996

Type: article

Source: International Journal of Research in Marketing

DOI: 10.1016/0167-8116(95)00034-8

Authors: Dawn Iacobucci, Amy Ostrom

Institutions: Northwestern University, Vanderbilt University, Arizona State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2033209607

FWCI: 12.06

Cites: 70

Cited by: 285

Related to: 10