Work

On the value relevance of customer satisfaction. Multiple drivers and multiple markets

Year: 2011

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-011-0247-4

Authors: Sascha Raithel, Marko Sarstedt, Sebastian Scharf, Manfred Schwaiger

Institution: Ludwig-Maximilians-Universität München

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2033360656

FWCI: 16.48

Cites: 106

Cited by: 229

Related to: 10