Work

Social regard: a link between waiting for service and service outcomes

Year: 2005

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2004.12.006

Authors: Ken Butcher, Troy Heffernan

Institutions: Griffith University, Charles Sturt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2034483777

FWCI: 2.001

Cites: 52

Cited by: 40

Related to: 10