Work

A meta-analysis of satisfaction with complaint handling in services

Year: 2009

Type: review

Study designs: Systematic Review, Meta-Analysis

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-009-0155-z

Authors: Chiara Orsingher, Sara Valentini, Matteo de Angelis

Institutions: University of Bologna, Libera Università Internazionale degli Studi Sociali Guido Carli

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2034725519

FWCI: 1.952

Cites: 72

Cited by: 375

Related to: 10