Work

Services innovation and the transformation of work: the case of UK telecommunications

Year: 2003

Type: article

Abstract: Current transformations in technologies and industrial structure of UK telecommunications have important implications for skills and work organisation. This is examined in different divisions of a large UK telecommunications firm: call centres, customer service centres, engineering sectors and the R&D department. The effect of these transformations on the development of firm competences is discussed.

Source: New Technology Work and Employment

DOI: 10.1111/1468-005x.00111

Authors: Marcela Miozzo, Matias Ramirez

Institutions: University of Manchester, University of London, Brunel University of London, Birkbeck, University of London

Language: English

Topic: Digital Economy and Work Transformation

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Industry, innovation and infrastructure

Open Access status: green

OpenAlex ID: W2035145109

FWCI: 29.55

Cites: 3

Cited by: 73

Related to: 20