Work

Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

Year: 2011

Type: article

Study design: Observational Study

Source: Decision Support Systems

DOI: 10.1016/j.dss.2011.10.022

Authors: Ling Zhao, Yaobin Lu, Long Zhang, Patrick Y.K. Chau

Institutions: Huazhong University of Science and Technology, University of Hong Kong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: National Natural Science Foundation of China, Research Grants Council, University Grants Committee

Awards: G5359475326, 消费者信任转移机理研究：从电子商务到移动商务, G7411971260

OpenAlex ID: W2036431990

FWCI: 22.92

Cites: 99

Cited by: 345

Related to: 10