Work

Managing White‐Collar Work: An Operations‐Oriented Survey

Year: 2009

Type: article

Abstract: Although white‐collar work is of vast importance to the economy, the operations management (OM) literature has focused largely on traditional blue‐collar work. In an effort to stimulate more OM research into the design, control, and management of white‐collar work systems, this paper provides a systematic review of disparate streams of research relevant to understanding white‐collar work from an operations perspective. Our review classifies research according to its relevance to white‐collar work at individual, team, and organizational levels. By examining the literature in the context of this framework, we identify gaps in our understanding of white‐collar work that suggest promising research directions.

Source: Production and Operations Management

DOI: 10.1111/j.1937-5956.2009.01002.x

Authors: Wallace J. Hopp, Seyed M. R. Iravani, Fang Liu

Institutions: University of Michigan, Northwestern University

Language: English

Topic: Management and Optimization Techniques

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

Funders: National Science Foundation, Eli Lilly and Company