Work

Maintaining Norms about Expressed Emotions: The Case of Bill Collectors

Year: 1991

Type: article

Source: Administrative Science Quarterly

DOI: 10.2307/2393355

Author: Robert I. Sutton

Institution: Stanford University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2037511097

FWCI: 28.69

Cites: 15

Cited by: 682

Related to: 10