Work

Using SERVQUAL to assess customer satisfaction with public sector services

Year: 2001

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/eum0000000006279

Author: Mik Wisniewski

Institution: University of Strathclyde

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2037739239

FWCI: 3.08

Cites: 33

Cited by: 381

Related to: 10