Handling complaints on social network sites – An analysis of complaints and complaint responses on Facebook and Twitter pages of large US companies
Year: 2014
Type: article
Source: Public Relations Review
Authors: Sabine A. Einwiller, Sarah Steilen
Institution: Johannes Gutenberg University Mainz
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W2038549278