Work

Understanding the formation of software-as-a-service (SaaS) satisfaction from the perspective of service quality

Year: 2013

Type: article

Study design: Observational Study

Source: Decision Support Systems

DOI: 10.1016/j.dss.2013.05.013

Authors: Shih-Wei Chou, Chun-Hsiung Chiang

Institution: National Kaohsiung First University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2038812905

FWCI: 13.05

Cites: 34

Cited by: 59

Related to: 10