Work

The effects of respect and rapport on relationship quality perception of customers of small healthcare firms

Year: 2011

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/13555851111120452

Authors: Siti Haryati Shaikh Ali, Nelson Oly Ndubisi

Institutions: University of Nottingham, University of Nottingham Malaysia Campus, Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W2038968826

FWCI: 5.877

Cites: 62

Cited by: 47

Related to: 10