Work

The value of knowing what customers really want: The impact of salesperson ability to read non-verbal cues of affect on service quality

Year: 2013

Type: article

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2013.766631

Authors: Nancy M. Puccinelli, Susan A. Andrzejewski, Ereni Markos, Tracy Noga, Scott Motyka

Institutions: University of Oxford, Franklin & Marshall College, Quinnipiac University, Bentley University, Brandeis University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2039655649

FWCI: 5.488

Cites: 60

Cited by: 34

Related to: 10