Work

Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives

Year: 2011

Type: article

Study design: Observational Study

Source: Academy of Management Journal

DOI: 10.5465/amj.2011.60263093

Authors: Mo Wang, Hui Liao, Yujie Zhan, Junqi Shi

Institutions: University of Maryland, College Park, Peking University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2039808163

FWCI: 29.29

Cites: 92

Cited by: 573

Related to: 10