Work

Improvisation in service recovery

Year: 2009

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520911005053

Authors: Miguel Pina e Cunha, Arménio Rego, Ken Kamoche

Institutions: Universidade Nova de Lisboa, University of Aveiro, Nottingham Trent University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2040040964

FWCI: 5.316

Cites: 52

Cited by: 66

Related to: 10