Work

Management of Customer Expectations in Service Firms: A Study and a Checklist

Year: 1994

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069400000021

Authors: Leyland F Pitt, Barbara Jeantrout

Institution: Henley College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: University of Toronto

OpenAlex ID: W2040239356

FWCI: 3.416

Cites: 43

Cited by: 93

Related to: 10