Work

An Empirical Analysis of Elderly Consumers' Complaining Behavior

Year: 1999

Type: article

Source: Family and Consumer Sciences Research Journal

DOI: 10.1177/1077727x9902700304

Authors: Jinkook Lee, Horacio Soberon‐Ferrer

Institutions: University of Tennessee at Knoxville, Florida Department of Elder Affairs

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2040246232

FWCI: 0.802

Cites: 46

Cited by: 21

Related to: 10