Work

Interactive service quality in service encounters: empirical illustration and models

Year: 2004

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520410546815

Author: Göran Svensson

Institution: Halmstad University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2040310874

FWCI: 2.888

Cites: 49

Cited by: 40

Related to: 10