Work

Affective and cognitive antecedents of customer loyalty towards e-mail service providers

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876041311330690

Authors: Sampath Kumar Ranganathan, Vivek Madupu, Sandipan Sen, John R. Brooks

Institutions: University of Wisconsin–Green Bay, Missouri Western State University, Southeast Missouri State University, Houston Christian University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2040797983

FWCI: 10.99

Cites: 70

Cited by: 81

Related to: 10