Work

The customer is not always right: customer aggression and emotion regulation of service employees

Year: 2004

Type: article

Study design: Observational Study

Source: Journal of Organizational Behavior

DOI: 10.1002/job.252

Authors: Alicia A. Grandey, David N. Dickter, Hock‐Peng Sin

Institution: Pennsylvania State University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2041419490

FWCI: 42.97

Cites: 72

Cited by: 991

Related to: 10