Work

Competitive strategy: the link between service characteristics and customer satisfaction

Year: 2013

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-03-2013-0007

Author: Patti Collett Miles

Institution: University of Maine

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2042858374

FWCI: 8.207

Cites: 53

Cited by: 24

Related to: 10