Work

Service quality management in hospitality, tourism and leisure

Year: 2002

Type: article

Source: Tourism Management

DOI: 10.1016/s0261-5177(02)00038-9

Author: F McLean

Institution: University of Stirling

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2043055481

FWCI: 7.914

Cites:

Cited by: 110

Related to: 10