Work

The Effect of Personal Relationship and Consultative Task Behaviors on Buyer Perceptions of Salesperson Trust, Expertise, and Loyalty

Year: 2011

Type: article

Source: The Journal of Marketing Theory and Practice

DOI: 10.2753/mtp1069-6679190304

Authors: Stephen J. Newell, Joseph J. Belonax, Michael W. McCardle, Richard E. Plank

Institutions: Western Michigan University, University of South Florida

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2044285231

FWCI: 6.475

Cites: 65

Cited by: 79

Related to: 10