Work

Delight and Outrage in the Performing Arts: A Critical Incidence Analysis

Year: 2012

Type: article

Source: The Journal of Marketing Theory and Practice

DOI: 10.2753/mtp1069-6679200302

Authors: Scott R. Swanson, J. Charlene Davis

Institutions: University of Wisconsin–Eau Claire, Trinity University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2044944710

FWCI: 3.254

Cites: 73

Cited by: 29

Related to: 10