Work

Effects of positive customer-to-customer service interaction

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2011.10.028

Authors: Jaewon (Jay) Yoo, Todd J. Arnold, Gary L. Frankwick

Institutions: Sogang University, Oklahoma State University, The University of Texas at El Paso

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2045437572

FWCI: 2.943

Cites: 58

Cited by: 95

Related to: 10