Work

Why do customers use self-service information technologies in retail? The mediating effect of perceived service quality

Year: 2014

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2014.02.002

Authors: Katrin Kallweit, Philipp Spreer, Waldemar Toporowski

Institution: University of Göttingen

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2045875866

FWCI: 18.45

Cites: 82

Cited by: 124

Related to: 10