Work

Waiting time influence on the satisfaction‐loyalty relationship in services

Year: 2007

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520710735182

Authors: Frédéric Bielen, Nathalie Demoulin

Institutions: University of Liège, UCLouvain, Université Catholique de Lille, Institut d'Economie Scientifique Et de Gestion

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2046981817

FWCI: 18.17

Cites: 47

Cited by: 307

Related to: 10