Work

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070303254408

Authors: Mitzi M. Montoya-Weiss, Glenn B. Voss, Dhruv Grewal

Institutions: North Carolina State University, Babson College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2047036688

FWCI: 26.47

Cites: 38

Cited by: 782

Related to: 10