Work

Why Do Patients Keep Coming Back? Results of a Readmitted Patient Survey

Year: 2015

Type: article

Abstract: Hospital readmissions can negatively impact cost and patient outcomes. Predictors of 30-day readmissions have been primarily identified using medical claims data. Reported here are results of a patient survey developed as part of regular hospital quality assurance activities. Two-thirds of patients reported good discharge experiences but were still readmitted. One-third of patients discharged had a post-discharge doctor appointment scheduled; half were readmitted before that scheduled appointment. Results suggest post-discharge experiences could be improved, especially the timing of follow up doctor appointments. Identified weaknesses in the survey process highlight need for engagement of survey methodologists in efforts to understand patient experiences.

Source: Social Work in Health Care

DOI: 10.1080/00981389.2014.966881

Authors: Holly C. Felix, Beverly Seaberg, Zoran Bursac, Jeff Thostenson, M. Kathryn Stewart

Institutions: University of Arkansas for Medical Sciences, University of Arkansas Medical Center

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: green

Funder: National Center for Advancing Translational Sciences