Work

Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth.

Year: 2002

Type: article

Source: Academy of Management Journal

DOI: 10.2307/3069383

Author: R. Batt

Institution: Cornell University

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2047449799

FWCI: 75.71

Cites: 38

Cited by: 1,414

Related to: 10