Work

Customer capabilities, switching costs, and bank performance

Year: 2012

Type: article

Source: Strategic Management Journal

DOI: 10.1002/smj.1990

Authors: Thomas H. Brush, Ramesh Dangol, Jonathan P. O'Brien

Institutions: Purdue University West Lafayette, Youngstown State University, Rensselaer Polytechnic Institute

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2047574576

FWCI: 9.104

Cites: 69

Cited by: 69

Related to: 10