Work

Assessing and improving service performancefor maximum impact: insights from a two‐decade‐long research journey

Year: 2004

Type: article

Source: Performance Measurement and Metrics

DOI: 10.1108/14678040410546064

Author: A. Parasuraman

Institution: University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2050166516

FWCI: 5.05

Cites: 8

Cited by: 115

Related to: 10