Work

Critical success factors for different stages of business process management adoption – a case study

Year: 2015

Type: article

Abstract: Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and prepare a roadmap for their BPM adoption.

Source: Economic Research-Ekonomska Istraživanja

DOI: 10.1080/1331677x.2015.1041776

Authors: Brina Buh, Andrej Kovačič, Mojca Indihar Štemberger

Institution: University of Ljubljana

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $944

Funder: Javna Agencija za Raziskovalno Dejavnost RS