Year: 2009
Type: article
Abstract: The merger of an academic library with the main branch of a large city’s public library in 2003 required a new method for determining customer–patron transactions. The Warner model, previously reported in RUSQ in 2001, was adopted and used to investigate the possibilities for developing tiered reference, adjusting staffing levels, and improving service in a merged reference unit. The adopted model is recommended to other libraries that want to develop effective tools for analyzing reference services.
Authors: Harry C. Meserve, Sandra E. Belanger, Joan Bowlby, Lisa Rosenblum
Institution: San Jose State University
Language: English
Subfield: Library and Information Sciences
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W2051007778