Work

Customer orientation, relationship quality, and relational benefits to the firm

Year: 2007

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040710746516

Author: Gerrard Macintosh

Institution: North Dakota State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2051932288

FWCI: 16.22

Cites: 44

Cited by: 269

Related to: 10