Work

A multidimensional and hierarchical model of mobile service quality

Year: 2009

Type: article

Study design: Observational Study

Source: Electronic Commerce Research and Applications

DOI: 10.1016/j.elerap.2009.04.002

Authors: Yaobin Lu, Long Zhang, Bin Wang

Institutions: Huazhong University of Science and Technology, The University of Texas Rio Grande Valley

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: National Natural Science Foundation of China, Ministry of Education, Program for New Century Excellent Talents in University

Awards: 移动商务的基础理论与技术方法研究, G8818284362

OpenAlex ID: W2052367100

FWCI: 11.22

Cites: 77

Cited by: 186

Related to: 10