Work

Perceived quality, customer satisfaction, and customer loyalty: the case of lexus in Taiwan

Year: 2005

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360500077393

Authors: Chwo-ming Joseph Yu, Lei-yu Wu, Yu-ching Chiao, Hsing-shia Tai

Institutions: National Chengchi University, National Taipei University of Business, National Changhua University of Education

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2052372057

FWCI: 0.667

Cites: 23

Cited by: 110

Related to: 10