Work

Beyond SERVQUAL: The competitive forces of higher education in Singapore

Year: 2012

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2011.637802

Authors: Roland K. Yeo, Jessica Li

Institutions: University of South Australia, University of Illinois Urbana-Champaign

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2052536045

FWCI: 11.71

Cites: 63

Cited by: 98

Related to: 10