Work

Does role clarity explain employee-perceived service quality? A study of antecedents and consequences in call centres

Year: 2006

Type: article

Study design: Observational Study

Source: Research Repository (Kingston University London)

Authors: Mukherjee, Avinandan, Malhotra, Neeru

Institutions: Rutgers, The State University of New Jersey, University System of Georgia, Montclair State University, Clayton State University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2052639532

FWCI:

Cites: 122

Cited by: 27

Related to: 10