Work

Customer equity considerations in service recovery: a cross‐industry perspective

Year: 2000

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230010310303

Authors: Ko de Ruyter, Martin Wetzels

Institution: Maastricht University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: closed

OpenAlex ID: W2053050475

FWCI: 6.635

Cites: 31

Cited by: 294

Related to: 10